Role: Technical Communications SpecialistLocation: Bedford (Hybrid)Hours: Full time, 9am 5pm Mon FriSalary: Up to £50,000An excellent opportunity has now arisen for a Technical Communications Specialist to join our client s successful team.Who are we?We re recruiting on behalf of a successful UK-based B2B SaaS company. They re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.Benefits:• Hybrid working following probation• Casual dress• Company pension• Cycle to work scheme• Life insurance• Sick payDuties of a Technical Communications Specialist:• Audit existing documentation and support patterns• Create a complete internal knowledge base for the support team• Build a customer-facing help centre with intuitive navigation and search• Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting and FAQs, API/integration docs• Produce video tutorials and visual guides for complex processes• Establish documentation standards and style guides for future consistency• Train the support team on documentation best practicesWhat we would like from you:• 3+ years technical writing experience within B2B SaaS• Ability to translate complex technical concepts for different audiences• Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)• Strong understanding of customer support workflows and ticket-defle