Social Media Specialist - Benelux (6-Month FTC) Overview We are seeking a highly skilled and motivated Social Media Specialist to join our team on a 6-month fixed-term contract. This role will focus on expanding social media coverage across the Benelux region, with a particular emphasis on community management for the Netherlands. The successful candidate will play a pivotal role in delivering exceptional customer experiences through social media channels, ensuring alignment with brand guidelines and maintaining high service standards.Responsibilities of the Social Media Specialist Act as the primary contact for customer interactions through social media channels in Dutch, French, and English.Manage both proactive and reactive conversations for specific brands, ensuring best-in-class service.Publish, monitor, and moderate social media engagement, responding to customer inquiries and complaints in line with brand tone and service level agreements (4-hour weekday SLA).Use tools such as Sprout Social to schedule and publish posts, monitor performance, and conduct social listening to identify trends and sentiment drivers.Build, analyze, and report on operational KPIs and consumer insights, collaborating with the careline team to merge customer service insights with social sentiment.Partner with quality controllers, trainers, and stakeholders to ensure training materials and knowledge-base articles reflect the latest social media trends and practices.Support the preparation and d