Junior Technical Support Engineer - Degree, Networks, Support Salary: £25,000 - £32,000 (depending on experience) + benefitsLocation: Central LondonThe companyThe company is one of the UK''s most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations.About you* Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1).* Strong knowledge of Windows and macOS environments.* Familiarity with Microsoft 365 or Google Workspace.* Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).* Excellent communication and problem-solving skills.* Detail-oriented and customer-focused with the ability to prioritize tasks.Nice to have* Previous experience in IT support or helpdesk (internships considered).* Knowledge of Active Directory, Azure AD, or Intune.* Basic Scripting skills (PowerShell, Bash, Python).* Experience with ticketing systems (Jira, Zendesk, Freshservice).* Awareness of security best practices (ISO27001, SOC2).What Can you expect to be doing? * Act as the first point of contact for IT support queries via email, chat, or ticketing system.* Diagnose and resolve hardware, software, and network issues for end users.* Configure and deploy laptops, mobile devices, and peripherals.* Assist with user