Customer Service Advisor - Telephone-BasedLocation: Bradford / HybridSalary: 24,784.50 per annumHours: Full-Time, Monday to Saturday on a rotating shift patternWe are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team.This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services.The RoleAs a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently.You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times.Key ResponsibilitiesManaging inbound customer calls in a professional and friendly mannerResolving customer queries and providing accurate informationUpdating customer records and account information on internal systemsEscalating complex enquiries where appropriateMeeting individual and team performance targetsDelivering a consistently high level of customer serviceWorking collaboratively with colleagues across departmentsSkills and Experience RequiredExcellent verbal and w