CCA Recruitment is partnering with one of the most prestigious names in global banking to hire an analytically minded Business Analyst with extensive cash and cards payments experience. This is a great opportunity to deep dive into our card payment process and join our Cash and Card Operations Team, that spans the UK and India. You will me analytically minded, a problem solver and enjoy working with a variety of different teams across the business, including - product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes. Within this role you will be working with some of the sharpest minds within the cash and card payments space, whilst working for a brand that continually strives for excellence and delivering a best-in-class experience for internal stakeholders and customer alike. Job responsibilities:Conduct enquiries and investigations of complex cash and card issues that frontline contact centre teams cannot resolveLiaise with Product and other Operations teams to support building of customer journeys for contact centreGather requirements and support building of tools and processes for Cash and Card teamSupport and deliver training material for Contact Centre and Ops teams whenever requiredCreate and update playbooks for CandC Ops Team for new payment products Required qualifications, skills and capabilities: Knowledge and understanding of card payment processes, including transaction lifecycle, a