Administrators - This is a fully remote role Job description BDO Regulatory Solutions are currently recruiting for a Administrators to join our client, a bank. We are offering an initial 15 months contract starting end of March with an excellent day rate of 130 a day employed via an Umbrella company. About the role: We are seeking a highly organised and detail focused Administrator to support the effective handling and maintenance of customer cases, account updates, and business critical correspondence. The ideal candidate will demonstrate accuracy, efficiency, and strong adherence to process while managing a variety of administrative tasks within strict timelines. Key responsibilities include; Case Management and Workflow Support:Manually review cases to ensure they are assigned to the correct workflow step.Add or remove blocks on customer accounts in line with internal instructions.Add clear, concise customer notes to cases to maintain accurate records.Upload relevant customer documents to cases, ensuring correct categorisation and version control.Create system alerts where necessary to flag required actions, changes, or upcoming deadlines. Customer CorrespondenceValidate customer contact details with a high standard of accuracy prior to issuing any communication.Prepare, send, and track standard letters and emails using approved templates.Ensure all correspondence is issued within strict timelines and in line with trigger points defined by policy.Maintain a complete a