Job Title: Customer Service RepresentativeLocation: Liverpool - Mersey Chambers with Hybrid WorkingSalary: 25,877 - 27,515 plus up to 2,000 performance-related bonusJob Type: Permanent, Full TimeWorking hours: Hybrid model with a minimum of 3 days in the office (but your welcome to come in more often if you wish!) including work-life balance meets flexibility with three rotating shift patternsEarly Shift: 08:30am - 17:00pm Mid Shift: 9:00am - 17:30pmLate Shift: 10:00am - 18:30pmAn Exciting Opportunity to Kickstart Your Career in Insurance!Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job - it''s your chance to build a career, develop your skills, and be part of a high-energy, supportive environment that celebrates success. We''re looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance - and we want YOU to be part of our journey!What You''ll Be Doing:Crushing Your Goals and KPIs: Every day, you''ll have the chance to hit exciting targets and make a real impact on our team''s success. As you grow and improve, so will your salary!Achieving Quality Excellence: Delivering fantastic service will be your superpower. You''ll shine in call audits and always strive to meet our high-quality standardsTurning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You''ll turn difficult situations around with your patienc