PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members. With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives. Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation. Salary and Location Band 4, London Spine points 27-23Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual incrementsPCS Clapham Successful candidates for the Member Response Team Manager will be able to demonstrate:Management of CRM systems, functions and applicationsEffective people management and development skillsAbility to manage projects with successful time and budget management The main duties of the Member Response Team Manager role include:Managing a team across three hybrid sites, to deliver excellent service to our membersManaging the administration of the democratic processesDeveloping and delivering an agile, project-based approach to implement digital technologies and systems that enhance member servicePreparing reports and analysis on service quality metrics An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony,