IT Support Engineer - 1st/2nd/3rd Line Location: Winchester Salary: £30,000 - £40,000/annum Job Summary We are seeking a dedicated IT Support Engineer- 1st, 2nd and 3rd Line. This support role will be responsible for a supporting and maintaining the daily operation of our clients digital networks and assets (VOIP telephony - 3CX, mobile phones (Knox MDM), copiers, printers, workstations, servers, and software etc.) and provide 1st , 2nd and 3rd Line support to staff using our alerting systems (Netwrix, PRTG, Watchguard, etc). The role will also involve investigating, design, trial, and implementation of new technologies for efficiency, performance and outcomes that benefit both people and the business. Responsibilities Key Responsibilities - IT Operations Provides day-to-day IT support to staff, including troubleshooting hardware, software, and connectivity issues across the company''s estate. Manages user accounts, permissions, mail and group policies within our Hybrid Microsoft environment ( Active Directory, 365 Entra, 365 Exchange etc.) Manage and Support the IT infrastructure including servers (physical and virtual), storage, networking, and cloud services.(Hyper-V, QNAP, NAKIVO, WASABI) Performs regular system updates, patch management, and data backups. Maintains IT asset inventories and configuration documentation. Perform system upgrades, migrations, and deployments of new technologies as and when required. Monitor and manage network and system security, including ..... full job details .....