Start-up & Events Coordinator
Location: Reading, Berkshire (Hybrid working available following probation)
Salary: £28,000–£30,000 per annum
Full Time | Permanent

Our client is looking for an organised, proactive and customer-focused Start-up & Events Coordinator to join their friendly team.

This is a varied role combining customer support, administration, training coordination and event management. You will be the first point of contact for customers, supporting them throughout their journey while coordinating training programmes, career events and networking activities. This is an excellent opportunity for someone who enjoys building relationships, providing exceptional customer service and working in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone, email and online channels.
• Guide customers through the application process, ensuring all required documentation is received.
• Review applications for accuracy and liaise with customers to obtain outstanding information.
• Maintain accurate CRM records and monitor customer applications.
• Coordinate training sessions, venues, trainers and delegates.
• Prepare training materials, joining instructions and programme documentation.
• Organise and attend career fairs, exhibitions and networking events.
• Coordinate event logistics, including venues, suppliers and delegate communications.
• Work closely with internal teams to ensure a seamless customer experience.
• Produce reports, maintain databases and provide general administrative support.
• Support the team with ad hoc duties and work towards agreed service standards and KPIs.
  
  

• Excellent communication and interpersonal skills with a professional telephone manner.
• Previous administration, customer service or front-of-house/reception experience.
• Intermediate Microsoft Office skills, particularly Outlook, Word and Excel.
• Strong organisational skills with excellent attention to detail.
• Able to manage multiple priorities and work to deadlines.
• A proactive, positive approach and the ability to work both independently and as part of a team.
  
  

• Experience coordinating events, training programmes or projects.
• Exposure to funding, finance, grants or loan application processes.
• Experience using CRM systems such as Zoho or Salesforce.