Job Title: Customer Service AdvisorContract Type: Fixed Term Contract-6 MonthsSalary: £27,726.42 (£30,472.75 is achieved after 12 months successful performance in the role) Working Hours: Full Time - 35 hrs per weekWorking Pattern: Shift Rotation 3 (Afternoon - Evening)Location: Speke, LiverpoolWhy Riverside? At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we''ve been improving the way we work and how we deliver our services so that we always put our customers first. Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families. If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role. A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound) • Think on your feet to solve a problem ensuring the best possible outcome for our tenants • Work in collaboration with other internal and external teams to provide effective outcomes • Have the confidence to handle challenging calls including customer dissatisfaction and complaints • Accurately recording and maintaining customer records on our CRM system • Build relations with our customers to identify any vulnerabilities or ..... full job details .....