Would you like to join an international marketing services agency, partnering with some of the world''s most recognisable retail and consumer brands? With a strong strategic backbone and in-house creative and production capabilities, the business delivers integrated solutions that drive growth at every stage of the customer journey. As the Senior Client Service Director, you will role model outstanding client leadership, looking beyond day-to-day delivery to drive broader client development and strategic growth. The Role: Leading and developing Key Account Plans to drive continual growth and broaden service offeringBuilding proactive, senior-level client relationships and identifying new business opportunitiesOwning account profitability, forecasting turnover and ensuring strong financial management across projectsOverseeing budgets, cost estimates, invoicing and billable time utilisationTaking responsibility for annual Client Satisfaction Surveys and action planningManaging and developing a team of ADs, SAMs, AMs and AEs, setting the standard for quality and client partnershipActing as an escalation point to ensure seamless service deliveryBuilding strong cross-functional relationships with Strategy and Production teams About You: Proven experience operating at Account Director level (or above) within a marketing agencyStrong people leader with the ability to inspire, develop and performance-manage teamsExperience in retail or shopper marketing environmentsCommercially ast