About us

Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth both through additional stores, expansion of sales on its online channels and through third party partners both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.About the role

We\''re looking for a dynamic and detail-driven professional to lead our Business Operations, ensuring our stores and Central Support Office (CSO) run smoothly, safely, and in full compliance with Health and Safety and maintenance regulations.In this pivotal role, you\''ll be the go-to communicator, keeping our stores informed and supported by managing enquiries with speed and precision. You\''ll also take the reins on budgeting, driving cost-effective strategies across retail and CSO.1 Year Maternity CoverKey Responsibilities

Maintain store and office operations, ensuring compliance with Health and Safety and sustainability standards.Manage business communications, ensuring clarity and consistency across teams.Lead budgeting and cost control for retail and office operations, including supplier management and tenders.Coordinate store openings, seasonal showcases, and in-store initiatives.Oversee CSO facilities, maintenance, and utilities, ensuring a safe and functional workspace.Support and coach the Business Operations Coordinator, fostering growth and performance.Collaborate with internal teams and external partners to deliver operational excellence.About you

Background in retail essentialCustomer service experience desiredDemonstrate an ability to lead, motivate, train, and develop a team through active managementStrong communication skills both externally and at all levels in the Company, both written and verbalGood negotiation skillsExpense control and budget awarenessCompetent in Microsoft Office and OutlookEnthusiastic, self-confident, and self-motivatedGrasps detail and accuracy and are analytical to a high levelSuccessfully able to handle multiple demands and competing prioritiesHigh standards, strong self-managementAbout the perks

Blended working – spreading your time across our office and remote workingBrand new sustainable office in bustling West London (near Westfield)Friendly and open culture with flat structures allowing plenty of opportunity for development.Company growth and opportunity; Dune is opening new stores and channels and evolving all the timeOpen-minded company, welcoming thoughts and ideas to be sharedWorking with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.60% employee discount on Dune products – what’s not to love!25 days holiday (plus the bank holidays)Cycle2workCompany pension schemeLife assurance for all team membersWe look after our people3.00 p.m. finish every pay day Friday!Team socials and drinks – we like to have fun!Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.Our own Wellbeing Allies – there to talk when you need them.What happens next?

We will take a good look at your application and if we don’t feel we are right for you, we\''ll make sure we let you know but sadly we are not able to give tailored feedback.If we are excited to find out more about you, we will give you a call and arrange to talk.A few things that might help:Research the brand, the role, your interviewer on LinkedIn; browse our website; and visit a store if you canMake sure you have plenty of examples to show off all your amazing skills and experience relevant to this role

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