Care & Operations Assistant

Location: Camelford

Salary: £13.80-£14.25 per hour

At Hartley home care we are dedicated to empowering individuals to live safely, independently, and with dignity in their own homes. Our community care team delivers person-centred support

We are looking for a Care & Operations Assistant who can combine hands-on community care experience with vital coordination and administrative support for our daily operations.

The Role

This dual-role position splits your time between supporting clients in the community and helping our office/field operations run smoothly. You will be a vital bridge between our care staff, clients'' families, and management.

Key Responsibilities

Community Care (approx. 50%):

• Provide compassionate, person-centred personal care, washing, dressing, and medication support to clients in their own homes.
• Assist with meal preparation, social calls, and companionship to maintain client independence.
• Observe and report any changes in a client’s health, well-being, or home environment to senior staff.

Operations & Coordination (approx. 50%):

• Act as a first point of contact for incoming telephone and email enquiries from clients, families, and healthcare professionals.
• Assist with staff scheduling, roster updates, and visit tracking using our care management system.
• Help maintain accurate, up-to-date digital and written care records in compliance with CQC/regulatory standards.
• Support onboarding admin, equipment/PPE tracking, and general office duties.

What We Are Looking For

• Experience: Previous experience in care, domiciliary support, or a coordination/admin role
• Values: A genuinely caring, patient, and reliable nature with a strong commitment to dignity and respect.
• Skills: Good IT literacy (basic Office/scheduling tools), clear communication skills, and strong organizational abilities.
• Requirements: Full UK driving licence and access to a reliable vehicle (essential for community visits), plus willingness to undergo an enhanced DBS check.

What We Offer

• Competitive salary
• Holiday pay
• Supportive working environment
• Ongoing training and development
• Pension scheme

To Apply
If you feel you are a suitable candidate and would like to work for Hartley Home Care, please do not hesitate to apply.