Centre Executive 
Pertemps Reading are currently recruiting for a Centre Executive to join their reputable client based in Reading.
As a Centre Executive you will be accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) 

Your main duties as a Centre Executive will be grouped as:

Customer Service & Customer Relations

• Provide exceptional customer service, ensuring high levels of satisfaction and retention.
• Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
• Cultivate strong customer relationships through regular communication, events and proactive service.
• Promptly resolve customer complaints, striving to exceed satisfaction expectations.

• Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
• Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
• Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.

• Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
• Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
• Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
• Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement.
• Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.

• Ensure the centre operates in line with company policies, procedures and processes
• Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
• Escalate identified issues and risks to the General Manager
• Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
• Validating customer identification to ensure adherence to AMLR policy
• Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
• Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.

• Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency.
• Assist with budget forecasting, customer reporting, and financial planning in collaboration with the General Manager

• Comply with all company policies, including GDPR, anti-bribery, and AML requirements.
• Ensure all customer agreements are properly documented, maintaining accurate compliance records.

• Anti-Bribery Fundamentals
• Anti-Money Laundering: Know your Risk
• Code of Conduct
• Cyber Security: Journey to Safety
• ErgoWize Assessment   
• Environmental Awareness: A Global Outlook
• Fire Safety Awareness 
• GDPR: A Practical Overview for All Staff 
• Legionella  
• Understanding Fraud: Identify and Prevent Workplace Fraud
• Whistleblowing
• Working with the Modern Slavery Act UK
• An Introduction to Unconscious Bias 
• Sexual Harassment: A Practical Overview

• Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.

• Minimum Grade C in English and Math’s (or equivalent)

• Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
• Excellent communication, problem-solving, and supervisory abilities.
• Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
• Resilient, adaptable, and proactive, with a positive "can-do" approach.
• Ability to remain calm under pressure, make sound decisions, and act as a role model for the team.
• Strong organisational skills, with attention to detail and a commitment to upholding high standards.

• 33 days Annual Leave (including Bank Holidays)
• Birthday Off
• Volunteering Days 
• Discounted Private Medical Insurance Cover
• Life Assurance
• Income Protection Insurance
• Payroll Giving
• Cycle Scheme
• NEST Pension Scheme
• Employee Assistance Programme
• Annual Flu Jabs
• Eye Tests
• Training Support Package
• Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
• Annual Professional Membership Subscription