This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!Join us as our new 1st Line IT SupportatMedequip Assistive Technology Ltd and let us empower you to truly make a difference.Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.Who are Medequip?Medequip is the leading provider of medical equipment services to local authorities and theNHSacross the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.About the roleAs the 1st Line IT Supportfor Medequip Assistive Technology Ltd you will support and maintain in-house technology equipment and IT assetsYour day-to-day responsibilities will include, but not be limited to:Collaborating with other operational teams on internal escalation of issues and deployment of hardwareAccurately document instances of hardware failure, repair, installation, and removal using the ticketing systemAssist in planning for meeting future computer and hardware needsSupport development and implementation of new computer projects and new hardware installationsMaintain up-to-date knowledge of hardware and equipment. Acquisition and DeploymentConduct research on computer products in support of PC procurement and any other hardware peripherals. Evaluate and recommend hardware products for purchase.Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.Install, configure, test, maintain, end user workstation hardware.Perform analysis, diagnosis, and resolution of hardware related problems for a variety of end users, and recommend and implement corrective solutions.Receive and respond to incoming support tickets regarding PC and/or hardware problems.Maintain and improve existing inventory and assets numbers of all printers, scanners, PC’s, Laptops and other peripheral equipment.Construct, install, and test customized configurations based on various platforms and operating systems.If necessary, liaise with third-party support and PC equipment vendors. Including scheduling offsite repairs as neededArrange the return and dispatch of all hardware from a central location (Stafford) working closely with various couriersArranging the collection and inventory of hardware to be decommissioned and follow the relevant WEE processes.About youAbove all, you will identify and align with our company values:We empower people to be accountable for their actions and performance.We help people with empathy, courtesy, dignity and kindness.We show respect and are trusted by our colleagues, suppliers and customers.We believe in teamwork and are passionate about our work.We encourage innovation and the development of technology.We embrace change and seek to achieve excellence.We deliver cost effective, efficient and safe healthcare solutions.Qualifications and experience required.Qualifications: Level 2 NVQ English/Maths or Equivalent.Preferably but not essential: CompTIA A+Hands-on hardware troubleshooting experience – training will be providedAbility to operate tools, components and peripheral accessoriesAbility to read and understand technical manuals, procedural documentation, and OEM guidesAbility to conduct research into hardware issuesWhat we offer33 days (inclusive of Bank Holidays)Bonus (eligible after successfully passing 6 month probation period)Continued professional development, training and learning support and opportunities for career progression.Life assuranceCycle to work schemeFree eye test, provided by SpecsaversCare First employee assistance program including free counselling.Access to Perkbox discount platformFree DBS checkWe welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.This role may be subject to an enhanced DBS disclosure and satisfactory references.This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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