Customer Service Advisor - Temp to Perm OpportunityLocation: Corby, NN17Start Date: 12th JanuaryType: Temporary ongoing with potential to become permanentPay: 12.31/hour for the first 12 weeks whilst training 13.01/hour thereafterAdditional shift bonuses available for evenings, weekends, and night shiftsAbout the RoleA leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.Available ShiftsDay Shift (37.5 hrs/week):Core hours: Monday to Friday between 07:00 - 21:00Training: Week 1-5 (9am - 3pm)Week 6/7 (9am - 4pm)Post-training: Rotating shift system based on business needsOccasional requirement to work a weekend if staffing levels are low.Key ResponsibilitiesDeliver exceptional customer service across multiple channels (phone, email, live chat)Resolve customer issues and complaints with empathy and efficiencyCollaborate across departments to ensure smooth service deliveryIdentify opportunities and leads for sales teams through effective questioningProcess returns, credits, and refunds accuratelySupport customers in their preferred communication channelWhat We''re Looking ForExperience in a multi-channel customer service environmentExcellent communication and organisational skillsProactive, adaptable, and solution-focused mindsetStrong at