CUSTOMER SERVICE ADVISOR - CCU/OUTBOUND CLAIMS SUPPORTLocation: Tunbridge Wells Workstyle: Hybrid (3 days per week in the office) Hours: 37.5 hours per week, Monday to Friday, 8:30am-5:30pm Rate: 12.73 per hour via PAYE Start Date: 19th October 2026 Contract: Initially 6 months with a view to permanent, subject to performance meeting expected levelsABOUT THE ROLEDo you get a kick out of solving problems? Are you energized by speaking to customers? We''re looking for a Customer Service Advisor to join our front-line claims team and help us deliver a seamless experience to customers when they need it most.You''ll develop strong expertise in our claims processes and services, becoming someone customers can rely on following an incident. Through proactive outbound contact, you''ll guide customers through their claim journey, keeping them informed and ensuring they receive the right support at the right time.Working in a fast-paced, supportive environment, you''ll help deliver the level of service our customers expect from the AA. Some conversations may be complex or involve customers who are upset or frustrated-but that''s where teamwork shines. Our colleagues support each other through challenging situations to achieve the best outcomes for our customers.WHAT YOU''LL BE DOINGMake outbound calls to customers, third parties, repairers, and other stakeholders to progress claims efficientlyGather key information, assess claim circumstances, and use your judgement to determine the ..... full job details .....