Job Description:

M&E Reactive Manager

Package-

Basic Salary - -65,000 + Company Car + 5% Bonus scheme.

Role Overview

The M&E Reactive Manager is responsible for leading, managing, and continuously improving the delivery of all reactive M&E maintenance activities across a large, complex asset portfolio. The role ensures compliance, rapid response to breakdowns, strong contractor and engineer performance, and consistently high service delivery.

You will oversee operational delivery, budget control, resource planning, and strategic improvements to reduce downtime and enhance asset reliability.

Key Responsibilities

Operational Leadership

Lead day-to-day management of the reactive M&E maintenance function across all sites

Ensure all reactive works are delivered safely, efficiently, and in line with statutory and contractual requirements

Oversee triage, prioritisation, and allocation of reactive tasks

Maintain effective communication with stakeholders regarding incidents, escalations, and resolutions

Team & Contractor Management

Lead, mentor, and develop supervisors, engineers, and reactive teams

Manage contractor performance through SLAs, KPIs, and regular reviews

Support recruitment, onboarding, and competency assessments

Promote a culture of safety, accountability, and continuous improvement

Compliance & Safety

Ensure all works comply with statutory regulations (e.g. electrical, gas safety, LOLER, F-Gas)

Work closely with Health & Safety teams to maintain safe systems of work

Review RAMS, incidents, near misses, and audit findings

Implement corrective actions and continuous improvements

Performance Management & Reporting

Monitor KPIs including response times, completion rates, first-time fix, downtime, and customer satisfaction

Conduct root-cause analysis on recurring issues

Produce weekly and monthly performance reports

Ensure CAFM systems (e.g. Concept, Planon, Maximo) are accurate and well maintained

Budget & Resource Control

Manage budgets across labour, materials, and specialist services

Identify cost-saving opportunities without compromising quality

Review quotations, approve purchase orders, and forecast spend

Optimise resourcing including engineers, call-out rotas, and subcontractors

Strategic Improvement

Lead initiatives to reduce reactive demand through failure analysis

Collaborate with planned maintenance teams to optimise PPM schedules

Support digital transformation and data-driven maintenance strategies

Contribute to asset lifecycle planning and replacement programmes

Skills & Experience

Essential

• Strong technical background in Mechanical or Electrical Engineering (HNC/HND or equivalent)
• Proven leadership experience managing reactive M&E maintenance teams
• In-depth knowledge of statutory compliance and industry best practice
• Strong stakeholder engagement and communication skills
• Ability to analyse data and drive operational improvements
• Experience using CAFM systems and reporting tools

Desirable

• Professional membership (e.g. CIBSE, IET, IWFM)
• IOSH or NEBOSH qualification
• Experience in critical or high-footfall environments (e.g. commercial, healthcare, retail, transport)
• Budget management and commercial awareness

Key Competencies

• Leadership & people development
• Decision-making under pressure
• Problem-solving and root-cause analysis
• Customer focus
• Organisation and prioritisation
• Stakeholder management
• Continuous improvement mindset

Benefits

24/7 GP access for employees and immediate family

Mental health support and life event counselling

Fitness and wellbeing programmes

Financial and legal support services

Cycle to work scheme

Employee discounts, cashback, and perks platform

Access to wellbeing resources and crisis support services