Modern Slavery Outreach Services ManagerLocation: West Bromwich (office-based with travel across sites) Salary: 36,343.84 - 41,457.52 (dependent on experience) Hours: 37.5 hours per week, Monday-Friday, 9am-5pm Contract: Permanent About the RoleWe are seeking an experienced and compassionate Modern Slavery Outreach Services Manager to lead the operational delivery of a specialist outreach service supporting victims and survivors of modern slavery and human trafficking.This is a hands-on management role combining strategic oversight, frontline leadership and safeguarding responsibility. You will oversee day-to-day service delivery, manage staff and caseloads, ensure contract compliance, and work closely with partners across the region to deliver high-quality, trauma-informed support.The role is fast-paced and varied, requiring strong leadership, emotional resilience and a deep understanding of the complex challenges faced by survivors of exploitation.Key ResponsibilitiesLead and manage the day-to-day operational delivery of the Modern Slavery Outreach ServiceEnsure service delivery meets contractual requirements, KPIs and quality standardsProvide guidance, supervision and support to senior staff, advocates and wider team membersOversee referrals, case allocation, safeguarding concerns and risk managementMonitor caseloads, performance and outcomes, addressing issues proactivelyEnsure robust systems are in place for audits, reporting, complaints and incident managementMaintain h