Role: Senior Pensions AdministratorReports to: Pensions Team ManagerPrimary purpose of the role:To create better outcomes and bring experience to a team of administrators, providing support through a positive training and coaching environment. Ensure case work is completed in line with service level agreements and scheme rules and provide a continually improving level of customer service. Key responsibilitiesWork towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.Embrace, demonstrate and support the business to embed Capita Values.Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies.Take ownership of personal and performance development undertaking all relevant training courses including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk and Compliance Department.Regularly review the effectiveness and efficiency of existing systems and controls, interpret data to seek opportunities and make suggestions to continually enhance service delivery.Support and assist the management team where required in all aspects of service delivery.Understand, build, maintain, and enhance stakeholder and/or client relationships.Share knowledge to support development of others.S