Our local authority client based in South London are urgently seeking an experienced Resident Liaison Officer. 5 days a week in the office or on-site JOB PURPOSE To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. DESCRIPTION OF DUTIES The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties: Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes. Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents consultation plan for individual projects. Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Advise Project Managers of the likely effects of capital works on residents. Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments. Liaise with contractors, external agencies to secure satisfactory outcome where t