IT Service Desk AnalystCompetitive Salary + Excellent Benefits Package Benefits Snapshot:Hybrid working (2 days office / 3 days remote)Excellent pension contributions and bonus schemeCar scheme for employees and familyPrivate medical cover, wellbeing support, onsite gym25+ days holiday plus volunteering leaveFlexible working and extensive training optionsAbout the Role:We''re looking for a skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You''ll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment.The IT Team:You''ll be part of the Business Technology Services function, which delivers technology and change support across governance, technical operations, cyber security, and more. The team supports UK and European operations, ensuring technology enables and protects the wider business.Key Responsibilities:Log, prioritise and resolve technical issues and requestsDeliver excellent customer service across multiple channelsEscalate and manage major incidents appropriatelyContribute to change and problem management processesSupport projects and help improve internal tools like Power AppsMaintain accurate documentation and asset recordsTake part in shift patterns, including some weekend/on-call workWhat You''ll Bring:5+ years'' experience in a bu