Avencia are partnered with a leading insurer who are looking to recruit a Legal Expenses Claims Handler to be based in either their Manchester or Croydon office. The business provides legal expenses cover to professionals and commercial clients, supporting civil disputes across areas such as contract matters, property issues, landlord and tenant disputes, and defamation. This role will involve managing claims from first notification through to resolution, working closely with internal colleagues and external legal partners. Key responsibilities Assess and validate civil litigation claims against policy terms and coverageManage a varied caseload including contractual, property, nuisance and boundary disputesReview evidence, legal advice and prospects of success to determine appropriate claims strategy, including ADR where suitableSet and monitor reserves and ensure claims progress in line with agreed handling standardsCommunicate clearly with policyholders, solicitors and brokers, providing practical guidance throughout the claimMaintain accurate records and ensure compliance with internal and regulatory requirementsSupport audit activity and contribute to process improvements within the team Skills and experience Essential Experience in claims handling or civil litigation (for example within an insurer, legal practice, or advisory role)Good working knowledge of civil litigation processes and evidential requirementsStrong analytical skills and sound judgement in decision-ma