Role: Customer Support and Service Delivery Lead Basis: Project-Based Contract (6-12 Months) Full-time Location: Yeovil, Somerset 3 days onsite, 2 days WFH (after onboarding) Pay: 24 - 30 per hour PAYE only (plus holiday pay in addition) We can only accept UK or NATO passport holders due to the nature of the work. Please DO NOT apply if you do not hold a UK or NATO passport.My aerospace client in Yeovil is seeking a Customer Support and Service Delivery Lead to support a high-visibility transformation programme. This is a project-focused contract role suited to a confident, customer-facing professional who can operate autonomously while coordinating across complex internal and external stakeholder networks.You will play a critical role in managing a key customer escalation, acting as the primary interface between the customer, internal teams (Supply Chain, Engineering, Programmes), and external partners.Around 60-70% of the role is customer-facing, with the remainder focused on internal coordination, delivery assurance, and supply chain engagement.Main Responsibilities:Lead day-to-day customer relationship management, ensuring high levels of service and satisfaction.Act as the primary point of contact for customer escalations, supporting recovery plans, clear communication, and expectation management.Build strong working relationships with customer partners and external stakeholders, strengthening trust across the programme.Drive internal supply chain engagement to suppor