The Desktop Support Engineer will provide technical support and maintenance for hardware and software systems within the organisation. This role is based in Bournemouth and requires a proactive individual with a strong background in technology.Client DetailsThis opportunity is with a well-established organisation in the Financial services industry. The company is a large organisation with a focus on delivering reliable and efficient services to its clients and maintaining high operational standards.DescriptionProvide technical support for hardware and software issues to end-users in a professional manner.Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.Diagnose and resolve technical issues promptly to minimise downtime.Collaborate with other IT teams to ensure seamless service delivery and issue resolution.Maintain accurate documentation of IT assets, incidents, and resolutions.Assist in software upgrades, patch management, and system updates.Ensure compliance with IT policies and security protocols.Provide training and guidance to users on IT systems and tools. ProfileA successful Desktop Support Engineer should have:Strong technical knowledge of hardware, software, and networking concepts.Experience in troubleshooting and resolving IT-related issues efficiently (2nd/3rd line)Proficiency in managing IT systems, including installation and configuration.Excellent organisational and time-management skills.Ability to work independently