Customer Success ManagerUp to 65,000 + bonus + benefitsCannock HybridPermanent Full-time We''re looking for an experienced and customer-focused Customer Success Manager to our client. You will take ownership of a portfolio of customer accounts, ensuring exceptional service delivery, strong relationships, and long-term value. Key Responsibilities: Act as the primary point of contact for customers within your portfolio Build strong, trusted relationships with customers. Identify, develop, and close cross-sell and upsell opportunities Produce clear and detailed sales proposals based on customer requirements Report regularly on sales performance, pipeline, and forecasting data Travel to customer sites across the UK on a regular basis Provide basic project coordination support where required Key Skills and Experience: Proven experience in a Customer Success, Account Management, or Sales role Strong track record of working to targets in a sales or revenue-focused environment Excellent verbal and written communication skills Customer-centric, solution-focused approach Strong negotiation and commercial awareness Ability to manage multiple priorities and changing demands effectively Ability to work collaboratively across multiple internal teams Technical and Industry Knowledge (Desirable): Working knowledge of Dynamics 365, Business Central, or similar CRM/ERP systems Experience within public sector, partner channel, or not-for-profit environments Awareness of ERP, finance systems,