Freight Operations Manager £35,000 - £42,000 DOE Full Time Permanent About the Role Our client is a well-established and growing freight forwarding business looking to appoint an experienced Freight Operations Manager to support the continued success of their operation. This is an excellent opportunity for a freight professional looking to step into a key leadership position where they can make a genuine impact. Acting as a senior figure within the business, you''ll play a pivotal role in overseeing day-to-day operations, supporting the wider team and handling higher-level customer and operational challenges. Working closely with senior management, you''ll help drive efficiency, maintain exceptional service standards and take ownership of operational responsibilities, allowing the leadership team to focus on strategic growth initiatives. Key Responsibilities Oversee the day-to-day freight and operational activities of the business. Act as the escalation point for complex customer, supplier and operational queries. Support senior management by taking ownership of key operational responsibilities. Ensure high levels of customer service are maintained across all areas of the business. Build and maintain strong relationships with customers, carriers and suppliers. Support, mentor and guide existing office and operations staff. Identify opportunities to improve processes, efficiency and overall service delivery. Monitor and resolve operational challenges in a proactive and ..... full job details .....