Customer Operations and Services Director Location: Hybrid, with regular travel to London/Birmingham/Leicester offices Salary: £120,000 + per annum, DOE + Excellent Benefits! Contract Type: Permanent, Full time What We Can Offer You: 30 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Are you a strategic operations or service leader who thrives on transforming complexity into world-class customer experiences This is a rare opportunity to step into a high-impact, executive-level role where you will define and lead a newly shaped, centralised Operations and Services function across a multi-brand, high-growth organisation. As Customer Operations and Services Director, you ll bring together people, processes, and technology to create a consistent, scalable, and commercially driven customer experience across all brands and business units. You ll also be part of the Executive Leadership Team (ELT), playing a critical role in shaping the future of Wilmington Plc. This is more than a leadership role, it s a chance to build, influence, and leave a lasting legacy across a complex, evolving organisation. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an in