Sparta Mech Ltd is a small, friendly, family-run Mechanical business based in Hereford. We provide plumbing, heating, and air conditioning services, and we specialise in renewable energy solutions such as air source heat pump (ASHP) systems. We pride ourselves on quality workmanship, excellent customer service, and supporting our close-knit team. The Role This is a varied position, supporting both the office and our engineers out on site. You''ll be at the centre of the day-to-day running of the business, helping jobs flow smoothly from enquiry to completion. Key duties include: Booking jobs into our office system ( Joblogic ) and allocating work to engineers Ordering and tracking parts and materials Preparing and sending quotations for works Answering phone calls and handling customer enquiries Organising engineers'' schedules and ensuring they have the right equipment/materials Checking job records and closing them on the system General office administration tasks as required What we''re looking for: Strong organisation and attention to detail Confident telephone manner and good customer service skills Comfortable using computers (experience with Joblogic is an advantage) Able to multi-task and adapt to a busy, varied workload A friendly, can-do attitude and willingness to support the team Benefits: Friendly, family-run environment where you''ll be valued Varied, interesting role - no two days the same Stable, growing local business A company who understands your worth T