Specialist Cladding & Fa-ade Contractor
Salary: Negotiable depending on experience

A well-established fa-ade and cladding specialist contractor is seeking a Resident Liaison Officer to join their team on a long-term remediation project in Manchester. Known for delivering high-quality rainscreen and cladding solutions across complex and sensitive environments, the company works closely with Tier 1 contractors and local authorities across the UK.

This role will be crucial in maintaining clear, respectful, and responsive communication between the project team and residents during fa-ade remediation works.

Key Responsibilities:

• Act as the main point of contact between residents, the site team, and the wider project team.

• Arrange and attend resident meetings, providing updates and addressing concerns.

• Coordinate resident access, temporary relocations (if required), and project-related notifications.

• Distribute newsletters, notices, and other communications to ensure residents are informed at every stage.

• Handle complaints and resolve issues in a professional and empathetic manner.

• Keep accurate records of communications and issues raised.

Requirements:

• Experience in a Resident Liaison or similar client-facing role within construction or social housing.

• Strong interpersonal and communication skills, with a calm and confident approach.

• Organised and able to manage multiple communication streams effectively.

• Experience on fa-ade/cladding or external refurbishment projects is preferred but not essential.

The Offer:

• Opportunity to join a respected, design-led contractor with a strong pipeline of remediation work.

• Supportive site team and a company culture built around quality, compliance, and resident care.

• Salary is negotiable based on experience.