CUSTOMER SERVICE CO-ORDINATOR OLDHAM £27,000 £28,000 Oldham Supporting a busy, fast-paced manufacturing business This is not just answer the phone and log a ticket. This is for the people who: actually care when something goes wrong take ownership and don t pass problems around like a hot potato If you re the one who sorts it, fixes it, and makes the customer feel like they ve been looked after properly you ll fit straight in. THE ROLE You ll be at the centre of everything customer-related keeping orders moving, solving problems, and making sure customers actually enjoy dealing with the business (rare, but we love to see it). Day to day, you ll be: Processing customer orders accurately and on time Handling calls and emails keeping communication clear, professional, and helpful Resolving customer queries and complaints properly (not just ticking a box) Providing updates on stock, pricing, and lead times Working closely with internal teams to make sure everything runs smoothly Building strong relationships with customers and stakeholders Getting involved in improving processes and customer experience This is a role where you ll be busy but in a good, time goes fast kind of way. WHAT YOU LL NEED Previous customer service / coordination / admin experience Strong attention to detail (orders need to be right) Confident communicator phone, email, face-to-face Organised and able to prioritise in a fast-paced environment Good IT skills (Microsoft Office as a minimum) A solutions-focu