Job Title: IT Engineer / IT Support Engineer Location: Wrexham, North Wales (commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England) Salary: £35,000 per annum, permanent About the Role Trek Recruitment is recruiting on behalf of our client for an IT Engineer to deliver high-quality IT support, system maintenance, and development of tailored solutions. This hands-on role involves supporting a diverse client base with on-site and remote assistance, ensuring reliable infrastructure and user productivity. This role is working for a manufacturing organisation, experience of working for a similar company is highly desirable.THE ROLE Provide first- and second-line IT support for local and remote users, including troubleshooting hardware, software, and network issues Manage and maintain Windows and Ubuntu servers, Active Directory, VMware/vSphere virtual machines, and Veeam backups Support Microsoft 365, Windows 10/11 operating systems, and general software installations Handle network device management (switches, firewalls, printers, laptops/desktops) and configurations Work with SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate via Microsoft Teams with head office and branch locations Document processes in Confluence, generate database queries, and maintain system enquiries Ensure ongoing hardware/software usability and basic security practices YOU Strong knowledge of Windows Server environments (including II