We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies.As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions.The RoleThe Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time.Key Responsibilities of a Debt and Welfare Advisor:Manage rent accounts and take appropriate rent management actions in line with legislation and income policiesAgree, monitor and amend affordable payment plans with residentsProvide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reformMonitor Housing Benefit and Universal Credit claims, liaising with relevant departmentsSupport residents with applications for Discretionary Housing Payments and othe