Night Service ControllerRemote Mix of day and night shiftsCompetitive base salary of 25k + quarterly performance-based bonusThe purpose of the Night Service Controller role is to provide essential out-of-hours support, ensuring seamless service delivery for major Brook Street clients. The position involves working 39.25 hours per week on a rotational basis, including day and night shifts, weekends, and bank holidays. Responsibilities include handling call resolutions such as absences and bookings, supporting safeguarding processes, assisting with compliance and resourcing, making spec calls, and troubleshooting issues as they arise. This is a fast-paced and varied role where you''ll manage a hotlist of temporary workers, responding quickly to client requests to fill urgent shifts and maintain strong service levels during busy periods.This role is perfect for an organised and flexible individual who thrives in a fast-paced, busy and high-volume environment. You''ll need to be a strong team player who can also work confidently and independently during overnight remote shifts. A sense of urgency, excellent communication skills, and the ability to prioritise effectively are key. This opportunity would suit someone who is looking for a rewarding and long-term career, takes ownership of their work, enjoys variety, and takes pride in representing the wider branch network by delivering exceptional service to clients and candidates alike.Core ResponsibilitiesTo provide vital support t