Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you''re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a Public Cloud Second Line Engineer, you ll provide advanced, customer facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you ll take ownership of incidents and service requests end to end from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You ll work hands on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on site cover when required at a customer site in West Yorkshire, as well as participation in an on call rota, including night shifts. What you ll be doing Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests Ow