Your new company A forward-thinking, tech-enabled accountancy practice is continuing its ambitious expansion across the South, and with that growth comes the need for a commercially minded leader to shape and deliver a brand-new service line. This firm is known for its modern culture, supportive senior leadership, and genuine investment in people. You''ll be joining a collaborative environment where innovation, operational excellence and digital transformation sit right at the heart of their strategy. Your new role As Senior Business Service and System Manager, you''ll take ownership of designing and implementing an efficient, scalable service model that supports a high-volume digital reporting function.This is a strategic, hands-on role where you will: Build streamlined processes, workflows and team structures to support consistent, high-quality service delivery.Shape pricing, commercial tools and performance frameworks to ensure profitability and clarity across the portfolio.Lead client communication and onboarding journeys, ensuring a smooth transition into digital processes and systems.Champion digital adoption across cloud bookkeeping and reporting platforms.Recruit, develop and manage an effective operational team as the service scales.Work closely with senior leaders, tax specialists and technology partners to ensure a seamless, joined-up client experience. This is a brilliant opportunity for someone who enjoys building something from the ground up and wants the freed