We are seeking a warm, professional, and highly personable Front of House / Patient Coordinator to be the welcoming face of a private aesthetic clinic. This role is essential in creating a luxury, comfortable experience for clients from the moment they enquire through to post-treatment care. The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey. Key Responsibilities Provide a warm, friendly, and professional welcome to all clients. Manage client check-ins and support smooth appointment flow. Deliver exceptional customer care and ensure every client receives a personalised experience. Respond promptly and professionally to client enquiries via phone, email, and social media. Provide information about treatments, pricing, and availability. Support the booking process and encourage consultations and follow-up appointments. Confidently introduce and promote treatment plans following consultations. Promote and recommend suitable retail skincare products to complement treatments. Maintain attractive retail displays and ensure stock is organised. Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys. Assist with general clinic administration and organi