Lead Officer Housing ICT (Cx Housing)Essex Remote £500-£650 per day (depending on experience) Full time - This role offers fully remote working with occasional on-site presence dependant on the business needs.Job Purpose:The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: Rent AccountingCase management and tasks /workflows / forms.CRMReporting to include SSRS (strong SQL skills intermediate / advanced). Power BI experience would be usefulIntegrations and interfaces Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.CX User TrainingManaging upgrades, ideally 25.x (version that supports the Customer Portal)Customer Portal Also, must have some understanding of the following: AssetsFunctional unitsUsers and RolesContact groupsSystem schedulesArrears policiesAn understanding of allocations would also be useful. To find out more information please contact (url removed)Recruitment is done in line with safe recruitment practices.We are an equal opportunity ..... full job details .....