Role : Customer Service Advisor Location: Stone Hours: Full Time 37.5 hours a week Monday - Friday Pay: £25k An excellent opportunity has arisen for an Customer Service Advisor to join one of our longstanding clients, based in Stone. Free parking with easy access to rail and bus routes The Role: Ensure active management of CS mailbox throughout the day. Passing queries to relevant team members with as much information as possible. Pass any potential customer leads for new orders to the relevant Sales Representative/ Application Specialists. Handle the requests of our Sales colleagues. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI. Process all sales orders within 24 hours to a high degree of accuracy. Proactively informing any issues and any date changes to the customer. Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Action any customer invoice disputes within KPI, working with customers, Sales and Finance to ensure customer satisfaction and first-time resolution. Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution. Communicate any significant complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimi