If you''re an IT Support Analyst who enjoys taking ownership, solving problems and getting things done without needing constant direction, this could be a good opportunity.IT Support Analyst Birmingham 32,000 Hybrid - 3 days office, 2 days from homeWorking for an established UK rail and logistics business, you''ll join the IT support function, providing 1st and 2nd line support across the organisation. This is a varied, hands-on position where you''ll have responsibility for managing your own workload, supporting users and ensuring technical issues are dealt with properly.The RoleThe role will suit someone who is comfortable working independently, uses their initiative and takes pride in seeing an issue through from start to finish. You''ll have support from the wider IT team when needed.Your responsibilities will include:Acting as a first point of contact for IT support queries across the business.Providing 1st and 2nd line support, troubleshooting and resolving technical issues.Managing your own workload and prioritising incoming support requests.Installing, configuring and maintaining Windows operating systems, hardware and applications.Supporting Microsoft 365, Active Directory and network-related issues.Supporting mobile devices and user provisioning.Carrying out routine system checks and assisting with backup processes.Maintaining technical documentation and looking for ways to improve the end-user experience.Getting involved in IT projects where required.Participating ..... full job details .....