Software Support Engineer Full-Time Competitive Salary and Benefits Career Growth On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you ll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements. In this role, you ll support a suite of business-critical software applications helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes. What You ll Be Doing Providing 2nd-line technical support via email, phone, remote desktop and in person. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses. Troubleshooting, reproducing, and diagnosing software and system issues. Delivering remote installations, updates, and patches across multiple applications. Performing health checks, preventative maintenance, and system monitoring. Creating clear user-facing documentation, guides, and release notes. Collaborating with cross-functional teams to resolve issues and improve processes. Supporting testing activities for new software versions and updates. Contributing to internal knowledge s