Operations Manager - CollectionsLocation - Manchester - City Centre - Hybrid 3 days office and 2 days at homeSalary - 60,000 DOE plus yearly bonusStart date - ASAPWorking Hours - 37.5 hoursWhy Join Us?Our Client pride''s themselves on delivering exceptional service to their clients. Are you an energetic and ambitious leader with a passion for management! We are looking for a Collections Operations Manager to join our client based in City Centre of Manchester due to start ASAP.Role Purpose:Lead and mentor a team of 5 Team Leaders across Collections and customer service to achieve the departmental key performance indicators.Create an inspiring and motivating customer centric culture.Provide regular feedback to Team Leaders to support their development.Identify developmental gaps in the department and plans how these will be closed.Develop and implement strategies to enhance the efficiency and effectiveness of Collections and Customer Service.Define and analyse key performance indicators for the Team Leaders to identify areas for improvement and implement any actions.Share and present key information to stakeholders.Collaborate with cross functional teams to optimise workflows to support the Collections and Customer Service strategy.Support in drafting and implementing policies and procedures.Essential Criteria Proven experience in a Collections leadership role within a regulated environment.Strong understanding and knowledge of collections strategies and best practice.Ability t