Administration Assistant

Responsibilities

• Answer incoming calls and respond to customer emails in a professional and timely manner.
• Schedule appointments and manage engineers' diaries.
• Chase outstanding payments and assist with general account administration.
• Update and maintain accurate customer records.
• Support the Office Manager with day-to-day administrative tasks.
• Use Commusoft to manage bookings and customer information (full training will be provided).

Skills & Attributes

• Excellent communication and customer service skills.
• Strong organisational skills with a high level of attention to detail.
• Proficient in Microsoft Outlook, Word and Excel.
• Previous administration experience is preferred but not essential.
• Experience using Commusoft or similar scheduling software would be advantageous, although full training will be provided.
• Ability to work independently and manage multiple tasks effectively.
• Positive, reliable and professional approach to work.

What We Offer

• Part-time working hours: Monday, Tuesday and Friday, 9:00am – 2:30pm.
• Full training provided.
• Friendly and supportive working environment.
• Opportunity for additional hours in the future as the business grows.