Job Specification: Contract Manager – Estate Services
Location: London (4 days on-site)
Rate: £300 - £350 per day (Inside IR35)
Start Date: ASAP

Role Overview

We are seeking an experienced Contract Manager (Estate Services) to join a London Borough Council’s Housing Department. You will oversee the cleaning and grounds maintenance contracts, ensuring high standards of service delivery while managing a team. This role is pivotal in maintaining clean, safe, and well-maintained estates, resolving resident concerns, and driving service improvements.

Key Responsibilities

- Contract Management: Ensure effective delivery of cleaning and grounds maintenance contracts, monitoring SLAs and KPIs.
- Performance Monitoring: Hold monthly contract meetings, track performance, and implement corrective actions.
- Team Leadership: Line manage 4 officers, ensuring inspections, complaint resolution, and service improvements are carried out.
- Stakeholder Engagement: Work with residents, contractors, and internal teams to address service issues and enhance delivery.
- Complaints and Compliance: Oversee complaint handling, ensuring timely responses and resident satisfaction.
- Health and Safety: Ensure contractor compliance with HandS standards in waste collection and street cleansing.
- Data and Reporting: Analyse performance data, produce management reports, and recommend service enhancements.
- Project Delivery: Lead initiatives to improve estate services in line with council sustainability goals.
- Community Engagement: Attend resident meetings, surgeries, and forums (some outside standard hours).

Essential Skills and Experience

£ Proven contract management experience, ideally in estate services, cleaning, or grounds maintenance.
£ Experience leading a customer-facing team in a public sector or housing environment.
£ Strong performance management skills, with the ability to monitor KPIs and drive accountability.
£ Excellent problem-solving skills—able to identify issues and implement solutions.
£ Confident in data analysis, reporting, and using IT systems to track performance.
£ Strong communication skills, with the ability to write clear reports and engage stakeholders.
£ Flexible approach—willing to attend evening meetings and adapt to changing priorities.

Desirable

- Knowledge of local government housing services or similar environments.
- Understanding of climate and ecological initiatives in service delivery.

Why Apply£

- Impactful role—directly improve living conditions for residents.
- Dynamic team environment—collaborate with housing officers, contractors, and residents.
- Hybrid flexibility (1 day remote, 4 on-site).

Next Steps

If you are an organised, proactive Contract Manager with a passion for estate services, we’d love to hear from you. Submit your CV today for immediate consideration.

Agency Note: This role falls inside IR35. Candidates must be available to start ASAP and commit to a minimum 4-day on-site presence.

Apply now to avoid missing out! Contact Imran on 07741661094