Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre which is based at our office near Bluewater, is packed full of outgoing and friendly people. We''re currently looking for a Customer Service Advisor to join our team. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you''ll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don''t need to be an expert in building repair or maintenance, we''re looking for great communicators with a pro-active approach and high attention to detail. Whether you re new to working in a contact centre, or a seasoned pro, we ll help you reach your potential. What training and career progression is on offer For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive sta