Our well-established manufacturing client are looking for an office-based Account Manager responsible for developing and maintaining strong customer relationships to drive customer satisfaction, retention, and revenue growth. Acting as the primary point of contact for general industry customers, the role focuses on having a deep understanding of customer requirements and delivering solutions that meet both customer and business needs.You will be working closely with Sales, Operations, Quality, Project Management and Finance teams, to coordinate effective solutions, resolve customer issues, and identify opportunities to grow existing accounts through upselling and cross-selling activities.Build and maintain strong relationships with existing customersDevelop a thorough understanding of customer businesses, needs, and objectivesServe as the primary point of contact for multiple general industry customer accounts and manage effectivelyGrow existing accounts through cross-selling and upsellingConduct regular customer reviews meetingsManage customer expectations and ensure high levels of satisfactionResolve commercial issues and support long-term customer retentionIdentify and develop new business opportunities with existing customer baseDrive account growth whist maintaining customer retentionDevelop a deep understanding of customers projects and specific requirementsWork with customers to deliver manufacturing and commercial solutions that add value and strengthen working ..... full job details .....