Ticketing Manager
 
Job Title:        Ticketing manager Manager  
Department:   Aviation / Ticketing    
Main purpose of job: Ticketing          
Reporting to: Head of Operations / CEO      
 
Outline of Role: The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relationships with GDS providers, and driving our aviation business forward.  The role will involve liaising with existing e-sales customers, reservations and airlines.
 
Personal Requirements:

• Good communication Skills
• Good attention to detail
• Strong customer focus
• Strong analytical skills
• Project Management Skills
• Good organisational skills
• Excellent worldwide knowledge, airline and fares knowledge
• Strong computer and written skills

• The main aspect of the role will be to oversee the ticket department on a daily basis
• Queue management - ensure all q''s are kept up to date including: schedule changes, general, web, re-issues and q''s are checked at the end of the day to ensure everything has been actioned for that day.
• Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes.
• Ensure tickets/re-issues are issued within the deadlines
• TINS reports are actioned daily, along with system interfacing monitored.
• Assist with GDS Relationship at operational level
• Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL
• Manage ADM & ACM process from start to finish
• In conjunction with the training department conduct and help to co-ordinate airline training for reservations team
• Manage relationships with our E sales customers
• Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Cover the OOH emergency line as part of a rota.