Are you able to think beyond the obvious?We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers.We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution.About the roleWe have several exciting opportunities to join our Metering and Billing Department, across the following teams:Metering and Market PerformanceThis team oversees the full end-to-end metering process, playing a vital role in achieving our Market Performance goals. It''s a supportive and dynamic environment where we''re looking for adaptable, eager learners who work well with others.Charitable ExemptionsIn this role, you''ll manage applications for eligible charities in Scotland, including administering bilateral updates, processing billing, and building strong working relationships with our wholesaler, Scottish Water.BillingOur Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process.Across the department, our primary goal is to deliver accurate and timely bills to customers within agreed timeframes. You''ll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures.Above all, we''re