Head of Sales SupportHead of Sales SupportKnaresboroughSalary £45,000 - £50,000 Non-sales roleYour new role Hays are working with a client in Knaresborough who is going through growth a highly motivated and experienced Head of Sales Support to lead and develop a high-performing sales support function within a fast-paced, target-driven environment. This role is critical in ensuring our lender clients receive an exceptional service while supporting the commercial success of the sales operation.Lead, manage, and develop the Sales Support team, setting clear objectives and performance targets.Drive a culture of accountability, quality, and continuous improvementAct as a senior point of contact for lender clients, ensuring strong relationships and high service standardsMonitor individual and team performance against KPIs, SLAs, and commercial targetsWork closely with Sales, Operations, and senior stakeholders to align support activity with business goals.Identify process improvements to increase efficiency, accuracy, and client satisfactionEnsure compliance with regulatory requirements and internal governance standardsProvide regular reporting and insights on performance, risks, and opportunitiesWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.